I don’t mean to pick on McDonald’s. Insert any other large retail business where customer satisfaction massively trumps every other consideration of the relationship between employee and customer. Telemedicine companies have exploded the past few years. I suspect a lot of my readers have already seen this, but just in case not,...
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I am a huge fan of Britain’s National Health Service (NHS), but probably not for the reasons many people might assume. It’s not because it’s “socialist” (a horribly inaccurate description), or that it’s nationalized, or anything like that. I’m a huge fan because somehow the people of Britain have developed the...
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I can’t make up this stuff. I am on several listservs that publish medical news items. I understand that there are probably several staffers that contribute to the daily blasts, not knowing what the others are doing. But I assume there is still some sort of editor that makes sure the...
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